Privacy policy
Privacy Policy
Effective Date: 15/06/2026
Welcome to IWISHH. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website:
A. Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
Full Name
Email Address
Phone Number
Shipping Address
Billing Address
PIN Code
Payment Information (processed securely through third-party payment providers; we do not store your complete card or banking details)
B. Non-Personal Information
We may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Time Zone
Pages Visited
Referral Source
Date and Time of Visits
Shopping Behavior
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Deliver products and services
Send order confirmations and shipping updates
Respond to customer inquiries
Improve our website and shopping experience
Personalize product recommendations
Detect and prevent fraud or unauthorized activities
Comply with legal obligations
Send promotional emails, offers, or newsletters (only if you have opted in)
We never sell your personal information to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your shopping cart
Save your preferences
Analyze website traffic
Improve website performance
Display relevant products and offers
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Third-Party Services
To operate our business efficiently, we may use trusted third-party service providers, including but not limited to:
Shopify
Razorpay / PhonePe / Cashfree / PayU (Payment Gateways)
Google Analytics
Meta (Facebook & Instagram)
Google Ads
WhatsApp Business
Shipping & Logistics Partners
Email Marketing Platforms
These providers only receive the information necessary to perform their services and are obligated to protect your data in accordance with applicable laws.
We encourage you to review their respective privacy policies.
5. Payment Security
All payments made through our website are processed using secure third-party payment gateways.
We do not store your:
Debit Card Details
Credit Card Details
UPI PIN
CVV
Internet Banking Credentials
Payment information is encrypted and securely processed by our payment partners.
6. Data Security
We take appropriate technical and organizational measures to protect your personal information from:
Unauthorized access
Alteration
Disclosure
Loss
Misuse
These measures include:
SSL Encryption
Secure Servers
Limited Employee Access
Password Protection
Regular Security Monitoring
While we strive to protect your information, no method of online transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Sharing of Information
We may share your information only when necessary with:
Payment Service Providers
Delivery & Logistics Companies
Technology Partners
Customer Support Providers
Legal Authorities (when required by law)
We do not rent, sell, or trade your personal information for marketing purposes.
8. Customer Rights
You have the right to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal data (subject to legal or operational obligations)
Withdraw consent for marketing communications
Opt out of promotional emails at any time
To exercise these rights, please contact us using the details below.
9. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send:
Product launches
Exclusive offers
Discounts
Seasonal collections
Style inspiration
You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.
10. Children's Privacy
Our website is not intended for individuals under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children.
11. Data Retention
We retain your information only for as long as necessary to:
Fulfill your orders
Maintain business records
Resolve disputes
Comply with legal and tax obligations
When no longer required, your information will be securely deleted or anonymized.
12. Third-Party Links
Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.
The latest version will always be available on this page with the updated Effective Date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Store Name: Iwishh
Email: iwishhstore@gmail.com
Business Address: Indore
Compliance
This Privacy Policy is intended to align with applicable Indian privacy laws and general e-commerce best practices, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and relevant provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act). As your business grows, or if you operate internationally, you should have this policy reviewed by a legal professional to ensure it reflects your specific operations and any additional legal obligations.