Terms of service

Terms of Service

Effective Date: 02/07/2026

Welcome to Iwishh. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. Eligibility & Account Terms

To use our website, you must:

Be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
Provide accurate, complete, and current information when creating an account or placing an order.
Maintain the confidentiality of your account credentials.
Be responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false information or engage in fraudulent or abusive activities.

2. Products & Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

Minor variations in color may occur due to screen settings, lighting, photography, or display differences.
Handmade, handcrafted, embroidered, printed, or artisan products may have slight natural variations that are part of their uniqueness.
Product availability is subject to stock.

We reserve the right to modify product descriptions, discontinue products, or correct any errors without prior notice.

3. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

We accept payments through secure third-party payment gateways, including but not limited to:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other payment methods offered during checkout

Orders will be processed only after successful payment authorization.

We reserve the right to cancel orders in case of pricing errors, suspected fraud, or payment failure.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

Accept or decline any order.
Cancel orders due to product unavailability.
Cancel duplicate or suspicious orders.
Cancel orders due to pricing or technical errors.
Request additional verification before processing an order.

If your order is cancelled after payment, the applicable refund will be processed to your original payment method.

5. Shipping & Delivery

We aim to dispatch orders within 3-4 after payment confirmation unless otherwise specified.

Delivery timelines may vary depending on:

Delivery location
Courier partner
Public holidays
Weather conditions
Unforeseen logistical issues

While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.

Risk of loss transfers to the customer upon successful delivery.

6. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please refer to the dedicated policy page for complete details regarding:

Return eligibility
Exchange conditions
Refund timelines
Non-returnable products

We reserve the right to refuse returns that do not meet our policy requirements.

7. Promotional Offers

Discounts, coupons, promotional offers, and gift vouchers:

Cannot be exchanged for cash.
May have expiry dates.
Cannot be combined unless expressly stated.
May be withdrawn or modified without prior notice.
8. Intellectual Property

All content available on this website, including but not limited to:

Logos
Product images
Graphics
Website design
Text
Videos
Icons
Branding
Product descriptions

is the exclusive property of IWISHH or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

9. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website security or functionality.
Copy or scrape website content without permission.
Impersonate another person or entity.
Use automated tools or bots to access or purchase products unless expressly authorized.

Violation of these terms may result in suspension or permanent termination of access.

10. User Content

If you submit reviews, comments, photographs, or other content:

You grant IWISHH a non-exclusive, royalty-free license to use, reproduce, publish, and display such content for promotional or operational purposes.
You confirm that your content does not violate any third-party rights or applicable laws.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

11. Limitation of Liability

To the maximum extent permitted by law:

IWISHH, its directors, employees, partners, suppliers, and affiliates shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business opportunities
Loss of data
Delays beyond our reasonable control

Our maximum liability arising from any order shall not exceed the amount paid by you for that specific order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

12. Indemnification

You agree to indemnify and hold harmless IWISHH, its employees, directors, affiliates, and partners from any claims, liabilities, losses, damages, or expenses arising from:

Your misuse of the website.
Violation of these Terms.
Infringement of third-party rights.
Breach of applicable laws.
13. Third-Party Services

Our website may integrate third-party services such as:

Payment gateways
Shipping providers
Analytics platforms
Social media platforms

We are not responsible for the content, services, or practices of these third parties. Their use is governed by their own terms and privacy policies.

14. Force Majeure

We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Internet outages
Labour disputes
Transportation disruptions
15. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective immediately upon publication on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Indore, India.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.